At Lost Mary Store, we strive to ensure that your shopping experience is smooth and enjoyable, from browsing our products to receiving your order at your doorstep. Below are the details regarding our shipping process:
Shipping Destinations
We offer worldwide shipping to bring our products to customers across the globe. Whether you’re in North America, Europe, Asia, or anywhere else, we aim to deliver our products to your location.
Shipping Methods and Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping:
- Domestic (Within the U.S.): Delivery within 3-7 business days.
- International: Delivery within 10-15 business days.
- Expedited Shipping:
- Domestic: Delivery within 2-3 business days.
- International: Delivery within 5-10 business days.
- Express Shipping:
- Domestic: Delivery within 1-2 business days.
- International: Delivery within 3-5 business days.
Please note that delivery times are estimates and may vary due to external factors such as customs clearance, postal service delays, or local holidays.
Shipping Costs
Shipping costs vary depending on the destination, shipping method selected, and the weight of the package. Shipping fees will be calculated at checkout and displayed before you confirm your order.
- Free Shipping: We offer free standard shipping on orders over $100 (domestic) and over $200 (international).
Order Processing Time
Once your order is placed, it typically takes 1-2 business days to process before it is shipped out. During peak seasons or promotional periods, processing times may be slightly longer.
Tracking Your Order
After your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your shipment on our website or the carrier’s website.
Customs, Duties, and Taxes
For international orders, please be aware that customs fees, duties, and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping fees. We recommend checking with your local customs office for more information on potential charges.
Shipping Restrictions
Certain products may be subject to shipping restrictions due to legal regulations in some countries. If an item cannot be shipped to your location, you will be notified at checkout. Additionally, we do not ship to P.O. boxes or APO/FPO addresses.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order in good condition.
Changes to Shipping Details
If you need to change your shipping address or modify your order, please contact us immediately after placing your order. We will do our best to accommodate changes, but we cannot guarantee modifications once the order has been processed and shipped.
Contact Us
For any questions or concerns regarding shipping, please reach out to our customer support team at:
Lost Mary Store
Email: info@lostmarystore.shop
Phone: +168 2587 9806
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
We are here to assist you and ensure that your order reaches you as quickly and smoothly as possible.
This Shipping Details section provides customers with clear and important information about how their orders will be handled, helping to build trust and ensure a positive shopping experience. Adjust the information as needed to match your specific shipping policies and practices.